Diversity Without Division

SUCCESS MEANS that all participants will develop these skills:

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• How to reduce anxiety when entering conversations that could be contentious.
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• How to build trust with those who have dramatically different perspectives.
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• How to ask questions that are sincere rather than judgmental.
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• How to listen authentically — i.e. to understand instead of to “win.”
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• How to deal with someone who doesn't have these skills or won't use them.

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• How to leverage these skills for greater impact.

Expect these outcomes for the culture of your organization:

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• Increased motivation among people to learn from each other.

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• Deeper listening and more willingness to hear divergent views.

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• Wider adoption of healthy ways to disagree.

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